Terms of Service

Welcome to 11x Labs. These Terms of Service ("Terms") govern your access to and use of our website, services, and products provided by 11x Labs Pty Ltd (ABN [Your ABN]) ("we", "us", "our", "11x Labs").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Definitions

• "Services" means all technology transformation services, product development, AI automation, and operational services provided by 11x Labs
• "Client" or "you" means the individual or entity using our services
• "Website" means 11xlabs.com.au and any associated platforms
• "Agreement" means any formal service agreement or statement of work executed between you and 11x Labs

2. Use of Services

2.1 Eligibility

Our services are intended for businesses and organizations. You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organization.

2.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use.

2.3 Acceptable Use

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws
• Interfere with or disrupt the integrity or performance of our services
• Attempt to gain unauthorized access to our systems or networks
• Copy, modify, or distribute our proprietary materials without permission
• Use our services to transmit viruses, malware, or other harmful code

3. Service Agreements

Specific services provided by 11x Labs will be governed by separate service agreements or statements of work. In the event of any conflict between these Terms and a service agreement, the service agreement will prevail.

4. Intellectual Property

4.1 Our IP

All content, features, and functionality on our website and in our services, including but not limited to text, graphics, logos, software, and designs, are the exclusive property of 11x Labs or its licensors and are protected by Australian and international intellectual property laws.

4.2 Client IP

Unless otherwise specified in a service agreement, any intellectual property developed specifically for you as part of our services will be governed by the terms of that agreement.

5. Payment Terms

Payment terms for our services will be specified in the applicable service agreement. Unless otherwise stated:

• Invoices are due within 30 days of issue
• Late payments may incur interest charges as permitted by law
• All fees are exclusive of GST unless otherwise stated
• We reserve the right to suspend services for non-payment

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of our engagement. This obligation survives the termination of our services.

7. Warranties and Disclaimers

7.1 Service Warranty

We will perform our services with reasonable skill and care in accordance with industry standards. Specific warranties may be outlined in service agreements.

7.2 Disclaimers

To the maximum extent permitted by law:

• Our website and services are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free operation
• We are not responsible for third-party services or content

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability for any claim arising from our services will not exceed the amount paid by you for those services in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, or consequential damages
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law

9. Indemnification

You agree to indemnify and hold harmless 11x Labs, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or your use of our services.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms. Upon termination:

• Your right to use our services will cease immediately
• You remain liable for any outstanding fees
• Provisions that by their nature should survive will continue to apply

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia for any disputes arising from these Terms or our services.

12. Dispute Resolution

Before commencing legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation. If negotiation fails, either party may refer the matter to mediation before pursuing litigation.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between you and 11x Labs regarding your use of our services and supersede any prior agreements or understandings.

16. Contact Information

If you have any questions about these Terms, please contact us: