Privacy Policy

11x Labs Pty Ltd (ABN [Your ABN]) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business address)
• Business information (company name, role, industry)
• Communication records (messages, inquiries, feedback)
• Technical data (IP address, browser type, device information, usage data)
• Payment and billing information (when applicable)

2. How We Collect Information

We collect personal information through:

• Direct interactions (forms, emails, phone calls, meetings)
• Website interactions (contact forms, newsletter subscriptions, Calendly bookings)
• Automated technologies (cookies, analytics tools)
• Third-party sources (business partners, public databases)

3. How We Use Your Information

We use your personal information to:

• Provide and deliver our services
• Respond to inquiries and communicate with you
• Process transactions and maintain business relationships
• Improve our website, services, and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraud and security threats

4. Disclosure of Information

We may disclose your personal information to:

• Service providers and contractors (hosting, analytics, CRM, payment processing)
• Related entities within the Eleven Group
• Professional advisors (lawyers, accountants, auditors)
• Government agencies and regulatory bodies (when legally required)
• Third parties with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic, improve user experience, and understand usage patterns. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services (such as Calendly for scheduling). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: