Back-office at scale.
We build the system, train the offshore team, and manage performance. You get consistent back-office operations without the hiring overhead.
What we handle.
Admin & operations
Data entry, document processing, scheduling, customer onboarding, compliance tracking.
Customer operations
Support ticket handling, account management, follow-ups, renewals, customer communications.
Finance & accounting
Invoicing, expense tracking, reconciliation, accounts payable/receivable. Backed by Eleven Tax for full compliance.
Research & analysis
Market research, data gathering, report generation, competitive analysis, content preparation.
How it works.
Workflow design
We map the function you need handled, design the process, and build the software to support it. 2-3 weeks.
Team selection
We recruit the offshore team (Philippines-based) based on the specific role requirements. Not generalist hires — people selected for this function.
Training & deployment
We train the team on your systems, processes, and quality standards. They operate within the same access controls and confidentiality obligations as in-house staff.
Managed performance
We manage quality, output, and performance. You review results, not timesheets. Scale up or down as needed.
What you actually get.
Why not do this yourself?
We build the system first
Most offshore arrangements fail because there's no clear process. We design the workflow and build the software before placing the team.
We manage performance
You don't manage the offshore team directly. We handle quality control, performance management, and escalations. You review outputs, not timesheets.
It's backed by Offshore X
Offshore X is an established staffing operation within the Eleven Group. We've been placing and managing offshore teams for years — this isn't experimental.
Common questions.
Where is the offshore team based?
The Philippines. Our offshore teams are not generalist hires placed into an existing role — they are selected for each engagement, trained specifically on the systems and processes we build, and managed to a defined standard throughout.
How is this different from hiring offshore ourselves?
Most offshore arrangements fail because there's no system. We build the process, design the workflows, provide the software, train the team, and manage performance. You get results, not timesheets.
What functions can be handled offshore?
Admin, customer ops, finance/accounting, research, data processing, compliance tracking. If it's repetitive, process-driven, or high-volume, it's a good candidate. If it requires in-person presence or real-time strategic decisions, it's not.
How many people do we need?
Depends on the function. Some clients start with 1-2 people handling admin and customer ops. Others need 5-10 people for finance, compliance, and operations. We'll scope it based on workload and output requirements.
How much does it cost?
Pricing is per seat or per function. A typical offshore role (admin, customer ops) runs $1,500-$2,500/month per person depending on seniority and complexity. Finance and compliance roles are higher. Book a call and we'll give you a clear quote.
What if performance isn't meeting expectations?
We manage performance. If output isn't meeting the standard, we address it — retraining, process adjustments, or team changes if needed. You're not managing the offshore team; we are.
Ready to scale your back-office?
Book a call and we'll scope the function, design the workflow, and give you a clear quote for the offshore team.